Return & Refund Policy

Dialed Coffee Company, Inc. Last updated: September 9, 2026

We want every can of Dialed to show up exactly as it should. Here's how returns, refunds, and order issues work. This policy is part of our Terms of Service; if anything here conflicts with the Terms, this policy controls for returns and refunds.

The short version

Dialed is a perishable beverage, so we can't accept returns. But if your order arrives damaged, is missing something, or isn't what you ordered, tell us within 7 days of delivery and we'll replace it or refund it. Pre-orders can be cancelled for free any time before they ship. Subscriptions can be cancelled any time.

If you are unhappy with how your first order tastes or feels, we will offer a refund or replacement to resolve the issue. Refund applies to one case from a customer’s first order. Additional cases, repeat orders, subscriptions, shipping fees, and taxes may not be eligible. Please send an email to orders@dialedcoffee.com to start the process.

Returns

Because our Products are food and beverage items, we do not accept returns and all sales are final once an order has shipped, except as described below. Please do not ship Products back to us; we cannot accept them and cannot issue a refund for returned items.

Damaged, defective, missing, or incorrect orders

If your order arrives with dented, leaking, or burst cans, is missing items, or contains the wrong Products, we'll make it right.

How to report it. Email orders@dialedcoffee.com within 7 days of the delivery date shown in your tracking. Include your order number and a few photos of the shipping box, the packaging, and the affected cans. Photos let us resolve most issues the same day without asking you to do anything else.

What we'll do. At our option, we will send a replacement of the affected items or refund them to your original payment method. If the entire order is affected, we'll replace or refund the entire order. We may ask you to hold the affected items for a short time while we review the claim, or to dispose of them once the claim is resolved.

Reports after 7 days. We may not be able to replace or refund issues reported more than 7 days after delivery, though we'll always take a look.

Lost or undelivered shipments

If tracking shows your order hasn't arrived within a reasonable time after the carrier's estimated delivery date, or shows "delivered" but you can't find it, contact us at orders@dialedcoffee.com. We'll work with the carrier to locate the package and, if it can't be found, send a replacement or issue a refund.

Please check with neighbors, building management, or a mailroom first; many "delivered but missing" packages turn up there.

Wrong address, refused, or unclaimed packages

If a package is returned to us because the address you provided was incorrect or incomplete, the delivery was refused, or the package was not collected, we will contact you. We can reship the order at your expense or refund the order less our shipping costs. Please double-check your shipping address before placing an order. We ship only to the contiguous 48 United States and cannot ship to P.O. Boxes or APO/FPO addresses.

Pre-orders

Pre-orders are charged $0 at the time of order. Your card is saved securely and charged only when your order is ready to ship, and we'll email you before charging.

Cancelling before it ships. You may cancel a pre-order at any time before it ships, for free, using the link in your order confirmation email or by emailing orders@dialedcoffee.com. Because nothing has been charged, there is nothing to refund.

After it ships. Once a pre-order has been charged and shipped, it is treated like any other order and this policy applies.

Delays. If we expect your pre-order to ship materially later than the estimated window we gave you, we'll email you, and you can cancel for free at any point before it ships.

Subscriptions

You can cancel, pause, or skip a subscription at any time from your account on the Site or by emailing orders@dialedcoffee.com. Cancellation takes effect for any order that hasn't been processed yet. An order that has already been charged and is being prepared for shipment will still ship and is covered by this policy like any other order; we can't refund a subscription order simply because it was forgotten, so please cancel or skip before your renewal date. We'll send a reminder before each renewal.

Refunds

Approved refunds go back to your original payment method. Refunds typically appear on your statement within 5 to 10 business days after we issue them, depending on your bank or card issuer. If it's been longer than that, check with your card issuer first, then reach out to us and we'll send you the refund confirmation.

We don't offer refunds or exchanges for taste preference, change of mind, ordering the wrong flavor, or Products that were consumed or stored improperly after delivery. Keep cans out of direct heat, and refrigerate after opening.

Promotions, discounts, and gift cards

Refunds are issued for the amount actually paid. Discounts and promotional pricing are not refunded as cash value, and a refunded promotional order may not restore a single-use code. Gift cards are not refundable for cash except where required by law.

Recalls and safety

In the unlikely event of a product recall, we will contact affected customers directly using the email on their order and provide instructions for a full replacement or refund. If you ever have a safety concern about a Product, stop consuming it and email orders@dialedcoffee.com immediately.

Chargebacks

Please contact us before disputing a charge with your bank. We resolve nearly every issue faster than a chargeback process, and a dispute filed on an order we've already refunded or replaced can delay your money.

Your rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws that cannot be waived.

Contact

Email orders@dialedcoffee.com with your order number and we'll get back to you within 1 to 2 business days.

Dialed Coffee Company, Inc. www.dialedcoffee.com