Terms of Service

Dialed Coffee Company, Inc. Last updated: September 9, 2026

Welcome to Dialed. These Terms of Service (the "Terms") govern your access to and use of www.dialedcoffee.com, checkout.dialedcoffee.com, and any related pages, checkout flows, and services we operate (together, the "Site"), and your purchase of any products offered through the Site (the "Products"). The Site is operated by Dialed Coffee Company, Inc., a Delaware corporation ("Dialed," "we," "us," or "our").

By visiting the Site, creating an account, joining our waitlist, or placing an order, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, please do not use the Site or purchase our Products.

PLEASE READ SECTION 15 CAREFULLY. IT CONTAINS A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO BRING CLAIMS IN COURT. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS AS DESCRIBED IN SECTION 15.

1. Eligibility

You must be at least 18 years old to purchase Products from the Site. By placing an order, you represent that you are at least 18 years of age and are legally able to enter into a binding contract. Our Products contain caffeine and are not intended for children, and we do not knowingly sell to or collect information from anyone under 18.

2. Our Products

Dialed Products are ready-to-drink cold brew coffee beverages that contain caffeine and, depending on the variety, other ingredients such as citicoline, ashwagandha, and rhodiola. Please read the label and ingredient list on each Product before consuming.

Consumption notice. Our Products are not recommended for children, people who are pregnant or nursing, or people who are sensitive to caffeine. If you have a medical condition, take medication, or have questions about whether any ingredient is appropriate for you, consult your healthcare provider before consuming. Do not exceed the recommended serving. Consuming multiple servings in a short period may result in caffeine intake beyond generally recommended daily limits.

Statements about our Products. Any statements on the Site or Product packaging regarding focus, energy, performance, or similar benefits describe the Products' intended role in your daily routine and have not been evaluated by the U.S. Food and Drug Administration. Our Products are not intended to diagnose, treat, cure, or prevent any disease. Nothing on the Site is medical advice.

Product information. We work hard to describe our Products accurately, but we do not warrant that Product descriptions, images, nutritional information, pricing, or other content on the Site are complete, current, or error-free. Colors and packaging may vary from what you see on screen, and we may update formulations, packaging, and can designs from time to time. If a Product you receive differs materially from its description, contact us and we will make it right under Section 8.

3. Orders and Acceptance

When you place an order, you are making an offer to purchase. We may accept or decline your order in our sole discretion, including for reasons such as Product availability, errors in pricing or Product information, suspected fraud, or violation of these Terms. An order is accepted only when we ship it (or, for pre-orders, when we charge your payment method and ship it). We may limit quantities per person, per household, or per order, and we may cancel orders that appear to be placed by resellers or automated means.

You are responsible for providing accurate and complete shipping, billing, and contact information. We are not responsible for orders delayed or undeliverable because of inaccurate information you provided.

4. Pre-Orders

Some Products may be offered for pre-order before they are in stock. Unless we state otherwise at checkout, pre-orders work as follows:

No charge today. When you place a pre-order, your payment method is securely saved by our payment processor and you are charged $0 at the time of the order. We charge your saved payment method only when your order is ready to ship. We will email you before we charge you.

Estimated ship dates. Ship windows shown for pre-orders (for example, "Ships October 2026") are good-faith estimates, not guarantees. Beverage production, packaging, and logistics can shift. If we expect a material delay beyond the stated window, we will notify you by email, and you may cancel your pre-order for no charge at any time before it ships.

Cancellation. You may cancel a pre-order at any time before it ships, at no cost, using the link in your order confirmation email or by contacting us at the email address in Section 19. Once a pre-order has been charged and shipped, our standard order and return terms in Sections 7 and 8 apply.

Failed charges. If we are unable to charge your saved payment method when your order is ready to ship, we will attempt to notify you so you can update your payment information. If we cannot complete the charge within a reasonable time, we may cancel the order.

Limited-edition items. Special-edition packaging (for example, founding-edition or limited-run cans) is offered while supplies last and on the conditions stated in the applicable offer. If a limited-edition item becomes unavailable, we may fulfill your order with standard packaging of the same Product and will tell you before we do so, at which point you may cancel for no charge.

5. Subscriptions

We may offer subscription plans that automatically deliver Products to you on a recurring basis ("Subscriptions"). By purchasing a Subscription, you agree to the following in addition to the rest of these Terms:

Automatic renewal and billing. Your Subscription will automatically renew, and we will automatically charge your saved payment method at the price and frequency you selected at checkout (for example, monthly or quarterly) until you cancel. The applicable price, frequency, and any subscription discount will be clearly disclosed before you subscribe.

How to cancel. You may cancel your Subscription at any time, and cancellation is easy: log in to your customer account on the Site and select cancel, or email us at the address in Section 19. Cancellation takes effect for any order that has not yet been processed. Orders that have already been charged and are being prepared for shipment will still be fulfilled. There are no cancellation fees.

Skipping, pausing, and changing. You may skip a delivery, pause your Subscription, or change your Products, quantity, or delivery frequency from your account before the next order is processed.

Price changes. We may change Subscription prices from time to time. We will notify you by email at least 30 days before any price increase takes effect, and the new price will apply to renewals after that date. If you do not agree with the new price, you may cancel before it takes effect.

Renewal reminders. Where required by law, we will send you a reminder before your Subscription renews. Regardless of whether a reminder is required, you are responsible for keeping your account email and payment information current.

Consent. By purchasing a Subscription you affirmatively consent to recurring charges as described above and acknowledge that you have read and understood this Section 5.

6. Pricing, Promotions, and Payment

Pricing. All prices are listed in U.S. dollars. Prices are subject to change without notice, but changes will not affect orders we have already accepted. If a Product is listed at an incorrect price due to a typographical or system error, we may cancel any order placed at the incorrect price and refund any amount charged, even if the order has been confirmed.

Taxes. Applicable sales tax is calculated at checkout based on your shipping address and is added to your order total unless we state that a price includes tax.

Payment. We accept the payment methods displayed at checkout. Payments are processed by third-party payment processors (including Shopify Payments and its partners), and your payment information is subject to their terms and privacy policies. You represent that you are authorized to use the payment method you provide. By providing a payment method, you authorize us (and our processors) to charge it for the total amount of your order, including any applicable taxes and shipping, and, for Subscriptions and pre-orders, at the later times described in Sections 4 and 5.

Promotions and discount codes. Promotional offers, discount codes, referral rewards, and waitlist or founding-member benefits are subject to the specific terms of each offer, may be limited in time or quantity, cannot be combined unless we say otherwise, have no cash value, and may be modified or withdrawn at any time. We may cancel orders or revoke benefits where we reasonably believe a promotion has been misused.

Gift cards. If we offer gift cards, they are redeemable only on the Site, are not redeemable for cash except where required by law, and are subject to the additional terms provided with the card.

7. Shipping and Delivery

Where we ship. We currently ship only to addresses within the contiguous 48 United States. We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, P.O. Boxes, APO/FPO/DPO addresses, or international destinations. We may expand or change shipping destinations at any time.

Shipping costs and timing. Shipping costs, if any, and estimated processing and delivery times are shown at checkout and in your order confirmation. Orders are processed on business days (Monday through Friday, excluding holidays) after they are charged. All processing and delivery dates are estimates and are not guaranteed. We are not liable for delays caused by carriers, weather, or events outside our control.

Risk of loss. Title to and risk of loss for Products pass to you when we deliver the Products to the carrier. We will, however, help you resolve shipments that are lost or damaged in transit as described in Section 8.

Delivery. You are responsible for ensuring someone is available to receive the order or that the delivery location is safe. Cold brew is a perishable beverage; we recommend bringing your order inside promptly and refrigerating it after opening as indicated on the label. Packages returned to us because of an incorrect address, refusal, or failure to collect may be refunded less shipping costs, or reshipped at your expense.

8. Returns, Refunds, and Order Issues

Because our Products are perishable food and beverage items, we do not accept returns of Products and all sales are final, except as described in this Section.

Damaged, defective, missing, or incorrect orders. If your order arrives damaged (for example, dented, leaking, or burst cans), is defective, is missing items, or contains the wrong Products, please contact us at the email address in Section 19 within 7 days of delivery with your order number and photos of the packaging and Products. We will, at our option, send a replacement or refund the affected items to your original payment method. We may ask you to hold the affected items until we have reviewed your claim.

Lost shipments. If tracking shows your order has not been delivered within a reasonable time after the carrier's estimated delivery date, contact us and we will work with the carrier to locate the package or send a replacement or refund.

Refund timing. Approved refunds are issued to the original payment method and typically appear within 5 to 10 business days, depending on your bank or card issuer.

Product recalls. In the unlikely event of a recall, we will notify affected customers using the contact information on file and provide instructions for replacement or refund. Please keep your account information current.

Nothing in this Section limits any rights you may have under applicable law that cannot be waived.

9. Accounts and Waitlist

You may be able to create an account or join our waitlist on the Site. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate information and to promptly update it if it changes. We may suspend or terminate accounts that violate these Terms. If you join the waitlist or opt in to marketing, you consent to receive emails and, where you have provided a mobile number and opted in, text messages from Dialed; you may unsubscribe at any time using the link in any email or by replying STOP to any text.

10. Reviews, Referrals, and User Content

If you submit reviews, photos, comments, testimonials, or other content to the Site or tag us on social media in connection with a promotion (collectively, "User Content"), you grant Dialed a non-exclusive, perpetual, irrevocable, royalty-free, worldwide, sublicensable license to use, reproduce, modify, publish, display, and distribute that User Content, including your name and social media handle, in any media for marketing and other business purposes. You represent that you own or have the necessary rights to your User Content, that it is accurate, and that it does not violate any law or third-party right. We may remove User Content at any time. If you received a free Product, discount, or other incentive in connection with a review or post, you must clearly disclose that fact as required by the Federal Trade Commission's Endorsement Guides.

Referral and ambassador programs, if offered, are subject to their own terms, which we will provide when you enroll.

11. Intellectual Property

The Site and all of its content, including the Dialed name and logo, "Performance Cold Brew," can and packaging designs, text, graphics, photographs, videos, and software, are owned by or licensed to Dialed and are protected by trademark, copyright, and other intellectual property laws. We grant you a limited, revocable, non-exclusive license to access and use the Site for your personal, non-commercial use. You may not copy, reproduce, republish, sell, or exploit any part of the Site or its content without our prior written permission. All trademarks, logos, and service marks displayed on the Site are the property of Dialed or their respective owners.

12. Acceptable Use

You agree not to use the Site to: violate any law or regulation; infringe the rights of others; place fraudulent orders or use stolen payment information; purchase Products for unauthorized commercial resale; use bots, scrapers, or other automated means to access the Site or place orders; interfere with the Site's security or operation; upload malicious code; harass, abuse, or harm others; or submit false or misleading information. We may investigate violations and may suspend or terminate your access, cancel orders, and take legal action.

13. Third-Party Services and Links

The Site uses third-party services, including Shopify (e-commerce and checkout), payment processors, pre-order and subscription management tools, and shipping carriers, and may contain links to third-party websites and social media platforms. We do not control and are not responsible for third-party services or content, and your use of them is governed by their own terms and privacy policies.

14. Disclaimers and Limitation of Liability

Disclaimer of warranties. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND DIALED DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY PRODUCT WILL PRODUCE ANY PARTICULAR RESULT OR EFFECT FOR YOU. INDIVIDUAL RESPONSES TO CAFFEINE AND OTHER INGREDIENTS VARY.

Limitation of liability. TO THE FULLEST EXTENT PERMITTED BY LAW, DIALED AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, SUPPLIERS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SITE, THE PRODUCTS, OR THESE TERMS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SITE, THE PRODUCTS, OR THESE TERMS EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE PRODUCTS GIVING RISE TO THE CLAIM IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR FOR PRODUCT LIABILITY CLAIMS TO THE EXTENT SUCH LIABILITY CANNOT BE LIMITED BY LAW.

15. Dispute Resolution: Binding Arbitration and Class Action Waiver

Please read this Section carefully. It affects your rights.

Informal resolution first. Most concerns can be resolved quickly by contacting us at the email address in Section 19. Before starting arbitration or any other proceeding, you agree to send us a written notice describing your claim and the relief you seek to Dialed Coffee Company, Inc., Attn: Legal, at the addresses in Section 19, and to give us 60 days to try to resolve it with you. We agree to do the same before bringing a claim against you.

Agreement to arbitrate. If we cannot resolve a dispute informally, you and Dialed agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or the Products, including their validity, interpretation, or enforceability (a "Dispute"), will be resolved exclusively by binding individual arbitration, and not in court, except that either party may (a) bring an individual claim in small claims court if it qualifies, and (b) seek injunctive or other equitable relief in court to protect its intellectual property rights. This agreement is governed by the Federal Arbitration Act.

Arbitration procedure. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect (available at www.adr.org), as modified by these Terms. The arbitrator, not any court, will have exclusive authority to resolve any dispute about the interpretation, applicability, or enforceability of this arbitration agreement, except that only a court may decide disputes about the Class Action Waiver below. The arbitration will be conducted by a single neutral arbitrator, in English, and, if an in-person hearing is required, in the county where you reside or another mutually agreed location; hearings may also be conducted by video or telephone. Arbitration fees will be allocated according to the AAA Consumer Arbitration Rules, and if your claim is for $10,000 or less, we will pay all AAA filing, administrative, and arbitrator fees unless the arbitrator finds your claim frivolous. The arbitrator may award the same individual relief a court could award, and the arbitrator's award will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class action waiver. YOU AND DIALED AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding. If this Class Action Waiver is found to be unenforceable as to a particular claim, then that claim (and only that claim) will be severed from arbitration and heard in court, while the remaining claims proceed in arbitration.

Mass arbitration. If 25 or more similar arbitration demands are filed against Dialed by the same or coordinated counsel, the parties agree that the AAA's Mass Arbitration Supplementary Rules (or a comparable batching process agreed by the parties) will apply, and the applicable statutes of limitation will be tolled while the batching process is pending.

30-day opt-out. You may opt out of this arbitration agreement and Class Action Waiver by sending an email to the address in Section 19 with the subject line "Arbitration Opt-Out," including your full name, mailing address, and the email address used for your order, within 30 days after you first accept these Terms (for example, by placing your first order). If you opt out, neither party will be required to arbitrate, and Disputes will be resolved in court under Section 16. Opting out will not affect any other provision of these Terms.

Jury trial waiver. If for any reason a Dispute proceeds in court rather than arbitration, YOU AND DIALED EACH WAIVE ANY RIGHT TO A JURY TRIAL to the fullest extent permitted by law.

Changes to this Section. If we change this Section 15 after you first accepted these Terms, you may reject the change by emailing us within 30 days of the change, in which case the most recent version you accepted will continue to apply to Disputes between us.

16. Governing Law and Venue

These Terms and any Dispute are governed by the laws of the State of Delaware and applicable U.S. federal law, without regard to conflict-of-law principles, except that Section 15 is governed by the Federal Arbitration Act. Subject to Section 15, you and Dialed agree that any Dispute not subject to arbitration will be brought exclusively in the state or federal courts located in the State of Delaware, and you consent to the personal jurisdiction of those courts. This choice of law does not deprive you of any consumer protection rights under the laws of the state where you reside that cannot be waived by contract.

17. Indemnification

You agree to defend, indemnify, and hold harmless Dialed and its officers, directors, employees, contractors, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your User Content, your violation of these Terms, your violation of any law or third-party right, or your misuse of the Site or Products.

18. General Terms

Changes to these Terms. We may update these Terms from time to time. The "Last updated" date at the top shows when the Terms were last revised. Material changes will be posted on the Site and, for active Subscription customers, communicated by email. Your continued use of the Site or purchase of Products after changes take effect constitutes acceptance of the revised Terms; if you do not agree, stop using the Site and cancel any Subscription.

Changes to the Site and Products. We may modify, suspend, or discontinue the Site, any feature, or any Product at any time without liability to you, except that we will honor accepted orders or refund you for orders we cannot fulfill.

Electronic communications. You consent to receive communications from us electronically, including order confirmations, pre-order and Subscription notices, and updates to these Terms, and you agree that electronic communications satisfy any legal requirement that communications be in writing.

Force majeure. We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, weather, pandemics, labor disputes, supplier or co-packer failures, carrier delays, or government actions.

Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in full force and effect.

Waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.

Assignment. You may not assign or transfer these Terms or any rights under them without our written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

Entire agreement. These Terms, together with our Privacy Policy and any Product- or promotion-specific terms we provide, constitute the entire agreement between you and Dialed regarding the Site and the Products and supersede any prior agreements.

California residents. Under California Civil Code Section 1789.3, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

19. Contact Us

Questions about these Terms, your order, or our Products? We're here.

Dialed Coffee Company, Inc. Email: orders@dialedcoffee.com Mailing address: Dialed Coffee Company, Inc., c/o [Legalinc Corporate Services Inc.], [131 Continental Dr Suite 305 Newark, DE, 19713 US Website: www.dialedcoffee.com