Shipping Policy

Dialed Coffee Company, Inc. Last updated: September 9, 2026

Here's everything about how your Dialed order gets from us to you. This policy is part of our Terms of Service.

Where we ship

We currently ship to street addresses in the contiguous 48 United States only.

We are not yet able to ship to Alaska, Hawaii, Puerto Rico or other U.S. territories, P.O. Boxes, APO/FPO/DPO military addresses, or international destinations. Orders placed with an address we can't ship to will be cancelled and refunded. We'll announce it when we expand.

Shipping cost

Standard ground shipping is free on every order within the contiguous 48 states. Any expedited options, if offered, will be priced at checkout.

Processing time

Orders are processed and shipped on business days, Monday through Friday, excluding U.S. holidays. Once your order is charged, it typically leaves our warehouse within a couple of business days; orders placed over a weekend or holiday begin processing the next business day. Estimated processing and delivery times are shown at checkout and in your order confirmation and are estimates, not guarantees. During launch drops and other high-volume periods, processing can take longer, and we'll let you know if that's the case.

Delivery time

Orders ship via ground carriers such as UPS or FedEx. Delivery time depends on how far you are from our warehouse and is shown as an estimate at checkout. Once your order ships, we'll email you a tracking number so you can follow it.

Pre-orders

Pre-orders ship in the window shown on the product page and in your confirmation email (for example, "Ships October 2026"). You pay $0 when you place a pre-order; we charge your saved payment method only when your order is ready to ship, and we'll email you before we do. If we expect a material delay beyond the stated window, we'll email you, and you can cancel for free at any time before your order ships. Once it ships, the rest of this policy applies.

Tracking and delivery

Your tracking email is the best source of truth on where your order is. Carrier scans sometimes lag a day or so after pickup, so if tracking hasn't updated right away, give it a business day before reaching out.

Please make sure someone can receive the package or that your delivery spot is safe. Cold brew is a perishable beverage: bring your order inside promptly, keep cans away from direct heat, and refrigerate after opening as noted on the label.

Address changes and cancellations

If you need to change your shipping address, email orders@dialedcoffee.com as soon as possible with your order number. We can usually update an address before an order ships, but once it's with the carrier we may not be able to redirect it. Pre-orders can be cancelled for free any time before they ship using the link in your confirmation email.

Lost, damaged, or incorrect deliveries

If your order arrives damaged, is missing items, is wrong, or never arrives, email orders@dialedcoffee.com within 7 days of delivery (or of the carrier's estimated delivery date, if it never showed up) with your order number and photos, and we'll send a replacement or issue a refund. Full details are in our Return & Refund Policy.

Returned-to-sender packages

If a package comes back to us because the address was incorrect or incomplete, delivery was refused, or it wasn't collected, we'll reach out. We can reship it at your expense or refund the order less our shipping costs. Please double-check your address before checking out.

Office and bulk orders

Stocking a fridge for a team? Larger orders may ship on pallets or in multiple boxes and may have different processing times. Email orders@dialedcoffee.com and we'll sort out the details before you order.

Questions

Email orders@dialedcoffee.com with your order number and we'll get back to you within 1 to 2 business days.

Dialed Coffee Company, Inc. www.dialedcoffee.com